Contact Us
Contact Us
We’re here to help with any questions, feedback, or support requests regarding your Mass Effect character collectibles and digital content. Please reach out using the information below.
Support Email
For fastest assistance, email us at support@characters.masseffectstore.com. Our team typically responds within 1–2 business days.
General Inquiries
You can also submit inquiries via our Contact Form, which is monitored daily during business hours (Monday–Friday, 9:00 AM–5:00 PM EST).
Additional Resources
- About Us — Learn more about our mission and team
- Privacy Policy — How we handle your personal information
- Terms & Conditions — Legal terms governing your use of our site
- Disclaimer — Important disclosures about our products and services
Response Time & Support Hours
Our customer support team operates Monday through Friday, excluding major U.S. holidays. Email inquiries received outside these hours will be addressed on the next business day. For urgent matters related to order fulfillment or digital access, please include your order number in your message.
Last updated: March 15, 2025