Privacy Policy
Privacy Policy
Last updated: March 15, 2025
Welcome to Characters, operated by Mass Effect Store. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://characters.masseffectstore.com.
Information We Collect
We collect information you voluntarily provide, such as your name, email address, shipping address, and payment details when placing an order. We may also collect technical information including IP address, browser type, operating system, and pages visited via cookies and similar technologies.
How We Use Your Information
- Process and fulfill orders, including shipping and customer support
- Communicate with you about your account, orders, and promotions
- Improve our website, products, and services
- Prevent fraud and enhance security
- Comply with legal obligations and enforce our Terms & Conditions
Sharing of Information
We do not sell or rent your personal information. We may share data with trusted third-party service providers who assist with payment processing, shipping, analytics, and customer support — only to the extent necessary to perform their functions. We require these parties to maintain confidentiality and data security.
Your Privacy Rights
You may access, update, or delete your personal information by logging into your account or contacting us at support@characters.masseffectstore.com. You may also opt out of marketing emails using the unsubscribe link in any promotional message.
Cookies and Tracking Technologies
We use cookies to enhance user experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings. For more details, see our Privacy Policy.
Security
We implement industry-standard security measures, including encryption (SSL/TLS), secure payment gateways, and access controls, to protect your personal and financial information.
Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy periodically. The revised version will be posted here with an updated “Last updated” date. Continued use of our site after changes constitutes acceptance of the updated terms.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at Contact Us or email support@characters.masseffectstore.com. For more information about our practices, visit our About Us page or review our Disclaimer.